MyCloud Unified Communications as a Service

Harness the Power of Next-Generation Unified Communications & Collaboration Solutions

The Communication Tool Built for Business

Empowering your workforce with streamlined communications to deliver next-level customer service has never been easier with MyCloud UCaaS, a unified communications and collaboration as a service platform built to keep your employees and customers connected, no matter where they are.

Whether your team members are in the office, working remotely or on the go, MyCloud UCaaS has them covered with the MyCloud Web App, MyCloud Mobile, MyCloud Mobile Pro, MyCloud Meeting and web-based Manager Portal.

VIEW OVERVIEW

Optimize Your Business with MyCloud UCaaS

MyCloud UCaaS provides your business with:

Increased Staff Productivity
Improved Workplace Flexibility
Reduced Communications Costs
Enhanced Customer Experience (CX)
Enhanced Employee Experience (EX)
Simplified Communications Management

VIEW BENEFITS

Don’t Get Stuck with Outdated Communications

Future-Proof Your Business

Make the move to advanced IP communications and collaboration with MyCloud UCaaS and access these key benefits:

AFFORDABILITY

Ditch the bulky and expensive PBX for a pay-as –you-go “as a service” unified communications solution.

RELIABILITY

Get business continuity and peace of mind with redundancy features that mitigate risks of outages.

SCALABILITY

Manage users and update quickly as needed giving you the flexibility to grow easily and cost effectively.

ANALYTICS & REPORTING

View stats for handle times, answer speed, resolution, and more. Get real-time and historical data and easy user dashboards.

MOBILITY

Give staff an easy-to-use platform accessible from any device so they can work remotely or on the go.

COLLABORATION

Easily connect with colleagues from anywhere and any Internet-enabled device using cloud collaboration tools.

VIEW FEATURES

Centralize Communications with Our All-in-One Platform

Empower your team to work more productively and efficiently with a simple, all-in-one platform featuring communications, collaboration, call center and call management. Notably, our seats are all-inclusive and come with SMS/MMS and meeting services at no additional cost.

Call management

N

Call Queues

N

Outgoing Caller ID

N

Call Center Features & Analytics

N

Call Logs

N

Call Recording & Transcription

N

Auto Attendant & IVR

N

Location Intelligent Emergency Calling

call center

N

Instant Messaging (IM)

N

Presence Indicators

N

Business SMS & MMS Integrations

N

Automatic Call Distribution (ACD)

N

Listen, Whisper & Barge

N

Dashboards for Real-Time Monitoring & Alerts

N

Sentiment Analysis

N

Agent Management

collaboration

N

Audio Conference Bridges

N

High-Quality Voice

N

Point-to-Point Video

N

Video Conferencing

N

Webinars

N

Desktop Sharing

N

Application Sharing

N

Web-Based Video Conferencing

N

No Application Needed

user interface & management

N

Single-Pane-of-Glass Design

N

Add User Contacts

N

Corporate Contacts Directory

N

Update Status

N

Set Answer Rules

N

Visual Voicemail

N

Mobile Apps

N

Chat History

Simplify Collaboration with Microsoft Teams Integration

Microsoft Teams has emerged as a popular communication and collaboration tool. Integrating MyCloud UCaaS with Microsoft Teams is a game changer for your business productivity.

UNIFIED EXPERIENCE

Call, video conference, text, chat and collaborate with MyCloud UCaaS – all within the Teams platform.

ENHANCED MOBILITY

Stay connected from anywhere with the UCaaS mobile app enabling calls, voice mail and meetings on the go.

SEAMLESS INTEGRATION

Leverage UCaaS features within Teams, eliminating tiresome app switching and boosting productivity.

Crystal-Clear Voice & Video

Enjoy clear internal and external communication with high-definition voice and video calls.

ADVANCED FEATURES

Optimize team communication with powerful functionality like call routing, auto attendants and built-in reporting.

Take Your Business Line Wherever You Go

Forget the office! With the MyCloud Mobile and MyCloud Mobile Pro apps, your staff can work from anywhere using the same powerful communication features they enjoy in the office. You’ll never have to sacrifice features and functionality for mobility and flexibility.